Cancellations & Refund Policy

Our Philosophy

Our policy aims to balance flexibility for you while respecting the time and commitment of our facilitators, venues, and partners.

For Ticketed Experiences

• Cancellations made 5 or more days prior: 100% refund.
• Cancellations made 2–4 days prior: No refund, but reschedule available once within 6 months.
• Cancellations within 48 hours: No refund or reschedule.
• No-shows: Not eligible for refund or reschedule.

Transfer Option: You can transfer your ticket to a friend or family member by contacting us at support@esoexperiences.in or call +91-63553-95221 at least 24 hours before the experience.

If ESo Cancels or Postpones

If an experience is cancelled or rescheduled by us, you may opt for a full refund or credit for a future experience within 6 months.

Refund Method

• Refunds are processed within 5 working days of cancellation.
• The refund is credited to the original payment method used during booking.

For Private & Corporate Experiences

Cancellations for private or corporate bookings are managed individually depending on the scale, venue, and customisation. The applicable policy will be shared during booking confirmation.